Support requests are being processed on business days from 10:00 to 18:00 (GMT +1) (excluded, of course, saturday and sunday), within 24h/72h in the order they were received, please include the website URL + detailed information about your problem (with screenshots if possible).

I DO NOT ANSWER on "HOW TO" Requests
First to open a ticket be sure you'v made ALL BACKUPS, i'm not responsabile to data loss